All clients associated to a file will be visible in the client table, as shown below.
Each column in the client table is outlined below.
Client Details: The name/email address of the client related to the information in that row. Clients who have been verified will have a green shield icon beside their name.
Last Verified: the date when the client was last verified using Treefort. If the client has not been verified using Treefort, there will be no date.
Expiry Date: The date when the client’s Treefort ID verification will expire. The time limit for a client’s ID verification is set by an administrator at your organization, up to a maximum of 1 year from the date of the most recent ID verification for that client (i.e. the Last Verified date). If the client has not been verified using Treefort, there will be no date.
Status: The current status for that client’s ID verification. File statuses are explained in the next article of this section.
Downloaded: The downloaded icon will appear if the client’s report has already been downloaded by any member at your organization.
Report: The report cloud icon will appear if there is a Treefort report available for download for that client. Selecting this icon will download the corresponding Treefort report for that client to your computer, and should be saved immediately to your internal document management system. Depending on your organization’s settings, the report may expire and be unavailable for download after a maximum of 14 days. After the report has expired, the report will only be made available in the case of an audit. Once a report has been reviewed, you can approve or reject the client's report. Approving the client will mark the client as verified in your Treefort portal.
Banking Required: All ID verifications where banking verification is required, will be clearly indicated with a checkmark in the Banking Required column, as shown below.
Action: If there is a possible action you can take relating to a client, it will be available for selection in this column. Examples include “Send ID Verification” which will initiate the ID verification process with a client, “Cancel ID Verification” which will cancel a pending ID verification request that has been sent to a client, as well as options to “Approve” or “Reject” a report once the ID verification process is complete.