Frequently Asked Questions

About Us

• What is Treefort?
• Who started Treefort?
• What is the story behind the name Treefort?
• What is Stewart Title’s relationship to Treefort?

Privacy & Security

• Is Treefort included on the (DIACC) List?
• How is client data used?
• Where do you store data?
• Do you share clients’ personal data with third parties?
• How long is client information stored?

Banking Verification

• Does banking verification via Treefort void CDIC coverage for the client’s bank account?
• Are clients protected under the CDIC Deposit Protection Insurance?

Support

• What are your Hours of Operation and Contact Information for Support?
• How do I submit a feature enhancement request?
• I notice an issue with your system, how do I report this?
• Do you provide support to our clients when they use the Treefort service?

ID Verification

• Is Treefort is approved by Law Society of Ontario?
• Will the Credit File Method affect an individuals Credit Score?
• How long can a Treefort ID Verification be relied on?
• Why are Users of Treefort Account required to complete the IDV as well?
• Are the Treefort ID verifications compliant with FINTRAC and Law Society legislation?
• Which address should be used in the ID verification process?

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