If you are an administrator at your organization or suborganization, you will be able to manage your organization or suborganization’s settings by selecting your name in the top right corner of the Treefort portal, and selecting Settings.
You will be directed to a page where you will be able to manage your organization or suborganization’s settings, shown below. Each section in this settings page is described below.
Organization Name – this field determines how your organization or suborganization will be represented to your clients during the ID verification process, and the name used for billing reports and invoicing purposes.
Organization Type – this field sets the type of organization (e.g. Law Firm, Insurance Company, etc.), and depending on the type selected, may affect other settings (e.g. required compliance standards for the ID verification process).
Account Type – this field sets the type and tier of your Treefort account, which may affect features available and pricing.
Address Information – the Address, City, Country, Province, and Postal Code fields are used for billing reports and invoicing purposes.
Time zone – this field sets the default local time zone for users.
Verification Link Expiry Days – this field determines the maximum number of days that the client has to complete the ID verification process using the link sent to the client, which begins once a team member at your organization sends an ID verification request to the client. This can be set to1, 2, or 3 days. Once this time expires, the ID verification request will be cancelled automatically, and a user at your organization must re-initiate the ID verification process with that client.
Verification Expiry Days – this field determines the maximum number of days that a client can remain “verified” in Treefort and allowed to interact with team members at your organization using Treefort. Once this time expires, the client will be set as “not verified” and must go through the ID verification process once again for any subsequent interactions with that client using Treefort. This can be set up to a maximum of 365 days.
Report Expiry Days – this field determines the maximum number of days that a client’s Treefort Report is available to be downloaded from Treefort and saved into an internal document management system at your organization. Once this time expires, the Treefort Report will no longer be available to download from Treefort, and details about the ID verification for that client will only be made available in the case of an audit. This can be set up to a maximum of 14 days.
Report Expiry Warning Days – this field determines the number of days before a client’s Treefort Report expires that Treefort will mark that client’s Treefort Report as a warning status.
Allowed Domains – entering domains (e.g. @treeforttech.com) into this field will require new users at your organization or suborganization to have an email address with that domain. For instance, if the domain @treeforttech.com is entered, new users at your organization are required to have an @treeforttech.com email address in order to have a Treefort account. Multiple domains can be entered by using a comma.
Billing Type – this field sets how your organization or suborganization will be billed for charges incurred through use of the Treefort platform.
Billing Contact Information– use the Billing Contact, Billing Contact Email, and Billing Contact Phone fields to set a contact person for billing and invoicing purposes.
Require Primary and Secondary ID - When enabled, the client will be asked to upload a primary and secondary piece of ID that complies with the following list:
Primary ID can be: Canadian or Foreign Passport, Canadian Driver's License, Canadian Permanent Resident Card, Canadian Provincial or Territorial ID Card (including BC Services Card), Indian Status Card, NEXUS Card.
Secondary ID can be: Canadian Passport, Canadian Driver's License, Canadian Permanent Resident Card, Canadian Citizenship or Naturalization Card/Certificate, Canadian Provincial or Territorial ID Card (including BC Services Card), Canadian Certificate of Indian Status, Canadian DND Military ID Card, Ontario Photo Card issued under the Photo Card Act, Canadian Birth Certificate, Canadian Provincial Health Card (ON, MB, and NS are not accepted), Possession and Acquisition License issued by the Canadian Federal Government under the Firearms Act, FAST Card, NEXUS Card, Passport Issued by Other Country.
Without this enabled, the client will only upload one piece of Canadian ID or a foreign passport. Note: enabling/disabling this setting will become your organization's default IDV setting, however can be toggled on or off at the time of sending a client ID verification.
Require Financial Institution Login - When enabled, the client will be asked to select a financial institution where they hold an online account and will be asked to log into this account through a secure third-party connection. This will be used to determine if the client has an account with a Canadian financial institution that matches the information used in the ID verification process, and additional risk indicators will be available on the Treefort report returned. Without this enabled, the client will not be asked to log into an account with a Canadian financial institution during the ID verification process. Note: enabling/disabling this setting will become your organization's default IDV setting, however can be toggled on or off at the time of sending a client ID verification.
Enable Advanced AML Screening - When enabled, the client's information will be screened against a real-time database of Global Watch Lists, Sanction Lists, Fitness & Probity Lists, and PEP (Politically Exposed Persons) Lists during the ID verification process. All possible matches will be available for review in the Treefort report. Note: this setting is configured as a global setting for your organization and will be applied to all ID verifications sent on behalf of your organization.